Legal

Reports and the Digital Services Act

Tsurito hosts websites made by the people who use it, and will show, in a public gallery, the websites their owners choose to share. The European Union's Digital Services Act (Regulation (EU) 2022/2065) sets rules for services like ours. This page explains how we follow them.

Our points of contact

One address is our single point of contact for the people who use Tsurito, and for the authorities of the Member States, the European Commission and the European Board for Digital Services: hello@tsurito.com.

A person reads every message. We answer in English or in Spanish.

We are established in Spain. Article 13 of the Digital Services Act, which asks providers without an establishment in the Union to appoint a legal representative, does not apply to us.

How to report a website

Every free website carries a small flag. It opens our report page for that website. You can also write to abuse@tsurito.com.

On the report page, you can tell us:

• what is wrong, in one of five reasons: it is trying to trick people or take their money or details; it shows or sells something against the law; it uses someone's work, brand or name without permission; it shows adult or violent content to everyone; or something else;
• which page, and anything we should know, including why you think it is illegal;
• your email address, if you would like an answer;
• that what you report is accurate and complete, as far as you know.

A short check from Cloudflare makes sure the report comes from a person.

What we do with a report

1. If you left an email address, we confirm at once that we received your report.
2. A person reads the report and looks at the website.
3. If the website breaks the law or our rules for what may be published, we take it off the internet. If it does not, it stays online.
4. If you left an email address, we tell you what we decided, and how to disagree.

When a free website has three reports from different people saying it is a scam, against the law or adult content, it rests until we have read them. This happens automatically, counting reports only, without looking at the content; a website with a subscription never rests on its own, and a website put back after a look does not rest again for seven days. Two reports a day can be sent from one internet connection. While it rests, it shows a notice that it will be back soon. We write to its owner at once, saying that the rest is automatic and counts reports only, that nobody has looked at the website yet and nothing has been decided, and how to answer.

We do not give the reporter's email address to the owner of the website.

If a report or anything else makes us suspect a crime that threatens someone's life or safety, we tell the police of the country concerned, or Europol.

Our decisions, and the reasons we give

A person makes every decision to take a website down, and every decision to suspend or close an account. We do not use automatic systems for these decisions.

When we take a website down, or suspend or close an account, we write to its owner. Our letter says:

• what we restricted, where, and for how long;
• the facts, and whether a report led to the decision;
• that a person decided it, not an automatic system;
• the rule it goes against, in our rules for what may be published, which are part of our terms, or the law;
• how to disagree.

A takedown deletes nothing. The owner keeps the website on their computer, and can still download a copy of their account.

Before a website is published, the owner confirms that it is theirs to publish and lawful, and the owner's own assistant, on the owner's own computer, takes a last look. It can stop a publish only when it finds something that is never published, and the owner can write to us to have a person look at it. See How we use AI.

How to disagree

If you disagree with a decision, as the owner of a website or as the person who reported it:

• Reply to our email. A person who can change the decision will look at everything again and answer you. This is free. We answer within 15 days.
• Go to an out-of-court dispute settlement body certified under Article 21 of the Digital Services Act, in Spain or in your country. We take part in good faith in the procedure of any certified body you choose, as the Act asks of us. We do not name one here because none has been certified in Spain yet; the European Commission keeps the list.
• Go to the courts.

If we put a website back, we tell its owner, and we tell the people who reported it and left an address that it is back.

Transparency

As a micro or small enterprise we are not required to publish the yearly transparency report of Article 15 (Article 15(2)), nor to send our statements of reasons to the Commission's database (Article 19(1)).

How we moderate is also described in our Terms of service and in our rules for what may be published.